What’s New This Month?



 

 

Dear Colleagues,

We have missed you and want to hear from you!

Is working in this sector driving you around the bend?

Complete our MVA Rehab Road Conditions: HSP Survey today. 

We would like to hear from practitioners (such as sole providers, independent contractors) and companies who bill insurers directly. Membership in one of the participating associations is not required to participate. If you do not bill an insurance company directly for your services, there is no need for you to complete this survey.

This survey is intended as a big-picture, broad-strokes health-check on the auto insurance sector.

Complete the Survey Now

Once you have completed the survey, register for our not-to-missed LIVE DISCUSSION on September 29th at 1 PM. 

We’ll share fresh data from the above survey on what providers have to say about rates, recruitment, retention, revenues and protected accounts.

Gordon Harris of Harris Law will join our panel of providers to speak directly on the topic of Protected Accounts — one of the biggest potholes of all in the MVA Rehab sector!

Good information, great discussion and fuel for thought. Don’t miss it!

Members – $20
Non-members – $50

View event flyer here! 

All registrants will receive their unique join link 2 days before the webinar. We hope to see you there!

Members get discounted access, become a member here.  

Our membership options now include monthly subscription options for the most affordable access to our resources.

Register Now

Fueling ORA’s 2022 activities with their generous contributions





Talk soon,

Laurie Davis, Executive Director
[email protected]

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MVA Road Conditions Survey

 



 



Dear colleagues,This survey is intended as a big-picture, broad-strokes health-check on the auto insurance sector. Findings will be shared with ORA members and those members from participating associations. Findings will be used to identify members’ needs and to fuel our government and regulator advocacy.

We would like to hear from practitioners (such as sole providers, independent contractors) and companies who bill insurers directly. Membership in one of the participating associations is not required to participate. If you do not bill an insurance company directly for your services, there is no need for you to complete this survey. We ask respondents to identify themselves and their organizations to ensure the integrity of the data. Survey results will be aggregated and treated confidentially, with fewer than four people having access to the full report and respondents’ identities. The survey report will be shared with members of participating associations and upon request to [email protected].

Please take a few minutes to complete this survey by September 20, 2022.

Complete Survey

Sincerely,
Laurie Davis, Executive Director

[email protected]
GTA:       647-317-7244
Toll free: 866-475-2844

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MVA Rehab Road Conditions & Protected Accounts

 




 



 

Dear Colleagues,

Is working in this sector driving you around the bend?

Join us on September 29 at 1 PM for our not-to-be-missed MVA Rehab Road Conditions virtual event. We’ll share fresh survey data on what providers have to say about rates, recruitment, retention and revenues.

Gordon Harris of Harris Law will join our panel of providers and speak about Protected Accounts — one of the biggest potholes!

Good information, great discussion and fuel for thought. Don’t miss it!

Members – $20
Non-members – $50

View event flyer here! 

All registrants will receive their unique join link 2 days before the webinar. We hope to see you there!

Members get discounted access, become a member here.

Our membership options now include monthly subscription options for the most affordable access to our resources.  

Register Now

Fueling ORA’s 2022 activities with their generous contributions





Talk soon,

Laurie Davis, Executive Director
[email protected]

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Link

Website

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ORA Members Dominate Award Nominations – Including Elements Support Services



 

ORA Members Dominate Award Nominations – Including Elements Support Services
   

Dear colleagues,

Sincere apologies to Elements Support Services as we neglected to include them in yesterday’s eblast.

Five out of the six nominees are ORA members!  A huge congratulatory shout out to
Elements Support Services
Anchor Rehabilitation
Melamed Palmer
Neuro Rehab Services
Innovative Case Management

Click here for all nominees and more about the awards.

Sincerely,
Laurie Davis, Executive Director

[email protected]
GTA:       647-317-7244
Toll free: 866-475-2844

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ORA Members Dominate Award Nominations – woot, woot!

 

 

ORA Members Dominate Award Nominations – woot, woot!
   

Dear colleagues,

Once again the Rehabilitation of Company of the Year nomination list is chock-full of ORA members!  A huge congratulatory shout out to
Anchor Rehabilitation
Melamed Palmer
Neuro Rehab Services
Innovative Case Management.

Click here for all nominees and more about the awards.

Sincerely,
Laurie Davis, Executive Director

[email protected]
GTA:       647-317-7244
Toll free: 866-475-2844

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Changes to Home & Community Care

ORA_Read the full ORA Submission here.

Once again the gods in charge of annoying government behaviours are disrupting my summer relaxation plans.

Though our advocacy is usually with Finance and FSRA for the auto sector it made sense to weigh in here as quite a few members work outside the auto sector; others are interested in doing so as the system transforms. Also, we feel it important to remind health policy makers of the important role of rehab. This submission focusses on issues most in our wheelhouse.

As you’ll see, we specifically mention rehab support and ask that this be recognized.  To my knowledge not many, if any, other groups advocate on behalf of the non-RHP  aspects healthcare. As there are some real (positive) implications for psychologists I’m glad we were able to speak up on behalf of those who are ORA members. It also looks as if there are expanding opportunities for SLPs and OTs – so I spoke to that as well. We noted the exclusion of psychotherapy.

By far the biggest issue is the treatment/exclusion of for-profit providers, seemingly without rationale. It is this issue that really propelled us to make a submission. Not just because of the implications in home care but out of concern that it might signal a broader multi-sector policy shift. I know that at least one of the rehab-focused RHP associations’ submissions was silent on this point, and another was unaware of the consultation altogether. I’ve not yet had a chance to check in with the others.

If your company works with LHIN, Ontario Health Team, Community Support Services please do read this and let me know your thoughts. Timelines were a bit too tight for me to engage in the sort of member consultation I prefer – but hearing your thoughts now will better equip us to engage as further discussions take place.

 

Laurie Davis, Executive Director

It’s (still) all about FSRA & Fairness

Read full submission here: ORA Comments on Proposed UDAP Rule

 

The Ontario Rehab Alliance (ORA) welcomes this opportunity to comment on the proposed changes to Rule 2020-002, Unfair or Deceptive Practices Act.

We were pleased to be able to provide initial input to the proposed rule change last fall as part of FSRA’s Health Service Providers Stakeholder Advisory Committee and have reviewed the comments and FSRA’s response to these in the subsequent public consultation ‘the Original notice’.

We have restricted our comments and questions in this document to those aspects which we believe may require further consideration or explanation.

+++++++

Once again, the ORA would like to acknowledge our thanks for this opportunity to contribute to the consultation process. We would be pleased to provide any further clarification or information.

Respectfully submitted by,

Laurie Davis, Executive Director

Ontario Rehab Alliance

 

 

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Looking for Fraud in All the Wrong Places

ORA Submission Fraud & Abuse

The link above is our just-submitted response to the Ministry of Finance’s public consultation on Fraud & Abuse in the Auto Sector. I do hope you’ll read it – its quite short and includes some data you haven’t likely seen before. I expect most of you will find it affirms some of your own worst suspicions – and who doesn’t love confirmation bias?

We have been in discussions with FSRA for the past month or two about the concerns arising from our Emergent Issues survey. Alas, without any sense of a helpful response any time soon. This  submission reflects this rather exasperating experience – as does the crisper-than-usual tone.

As always – but maybe even more than usual – I’d love to hear your thoughts.

Laurie Davis, Executive Director

 

 

 

 

 

 

<a href=”https://www.freepik.com/photos/marketing”>Marketing photo created by freepik – www.freepik.com</a>

Study Recruitment Request: Amplifying Black Voices in Traumatic Brain Injury Rehabilitation

If you know a potential participant who may be interested in participating in the study, please share the recruitment flyer attached to this email. Rehabilitation providers will be provided with a conversation script to discuss this research opportunity with potential clients who meet the eligibility criteria for the study. If you are interested in participating, are willing to help with recruitment, or have any questions and would like more information about this research study, please contact Samira Omar at [email protected] or please call 416 946-0898.

Appendix C – Recruitment Flyer for Black Survivors of TBI and their Informal and Formal Caregivers_Version 2

Study title: Amplifying Black Voices in Traumatic Brain Injury Rehabilitation: A Critical Examination of the Narratives of Black Survivors and their Caregivers

You are being invited to participate in a research study about the rehabilitation experiences of Black people who live with or care for someone with a traumatic brain injury (TBI).

You are eligible for this study if you:

  • Self-identity and are living with a traumatic brain injury,
  • Have experienced or are currently receiving rehabilitation in Canada,
  • Self-identity as Black or someone who is from the African diaspora,
  • Communicate, speak, read, write in English language,
  • Be over 18 years of age,
  • Sign legal documents on their own and provide legal consent to participate in a one-on-one interview.

We will be speaking to self-identified Black people who:

a)Self-identity and are living with a traumatic brain injury and have experienced or are currently receiving rehabilitation in Canada –Black Survivors

b)Informal unpaid family members or friends(such as parents, grandparents, and/or siblings) providing support with activities of daily living for someone who is Black and is experiencing or living with a traumatic brain injury in Canada OR, a community advocate and/or spiritual leader, and others working for and with Black communities and holding experiential knowledge and lived experience of traumatic brain injury rehabilitation –Black Family Caregivers

c)Formal caregivers of persons living with a traumatic brain injury including paid rehabilitation care provider such as rehabilitation nurses, occupational therapists, physical therapists, speech-language pathologists, social workers, and/or personal support workers working across the care continuum (ex: in-patient, outpatient, community) with experience working with individuals who are experienced a traumatic brain injury and are visibly Black –Black Formal Rehabilitation Providers

All participants must communicate, speak, read, write in English language, be over 18 years of age, and sign legal documents on their own and provide legal consent to participate in a one-on-one interview.

Participation in this study consists of engagement in two 60-90 minute virtual or telephone interviews to share your experiences. The interviews will occur at a time that is safe and convenient for you. All interviews will take place either over video conferencing software (i.e., Zoom), or on the phone. Compensation will be provided for your time.

 

If you are interested in participating, we will send you a research package. This research package includes a description of the study and its objectives, a consent form to be signed and returned to us electronically or by mail, a list of interview questions so you can think about them ahead of time, instructions on how to connect to connect virtually on Zoom and on phone, and a list of local resources for emotional support services.

If you know a potential participant who may be interested in participating in the study, please share the recruitment flyer attached to this email. Rehabilitation providers will be provided with a conversation script to discuss this research opportunity with potential clients who meet the eligibility criteria for the study. If you are interested in participating, are willing to help with recruitment, or have any questions and would like more information about this research study, please contact Samira Omar at [email protected] or please call 416 946-0898.

LAT Satisfaction

This recent and affirming LAT decision finding $8 K in costs for the claimant related concludes with a statement that we hope insurers take to heart:

“ since [the claimant] demonstrated that she was trying to cooperate with the [insurer’s] request, [Security National] should have showed more leniency rather than automatically holding her in non-compliance.”

If only that stance were not so commonplace….

 

Auto insurer hit with $8K cost award for not replying to insured’s correspondence


May 3, 2021   by David Gambrill

 

Ontario’s Licence Appeal Tribunal (LAT) has ordered a cost award of $8,598.95 against Security Na

 

tional Insurance Company for failing to confirm receipt of an auto accident victim’s disability certificate and then not replying to her follow-up correspondence for more than a year.

“The [auto insurance] applicant is a vulnerable individual because she was injured in an accident,” LAT adjudicator Rebecca Hines wrote in A.J. v. Security National Insurance Co., released Apr. 30. “I am not commenting on whether she met the test for entitlement to NEBs [non-earner benefits] when the updated OCF-3 [disability certificate] was submitted, as no evidence is before me to confirm same.

“However, the OCF-3, which the [insurer] ignored, supported that she suffered a complete inability to carry on a normal life, which is a serious impairment. The [insurer] should have taken the OCF-3 more seriously and had a duty to respond promptly.”

 

Read the full article at the link below:

Auto insurer hit with $8K cost award for not replying to insured’s correspondence